We are available via email TullyDecor@gmail.com

The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, not a sign that anything was done wrong!

Please contact USPS, after your package was dropped off at the Post Office, we can't control what happens after that.

Sorry this has happened to you, we are happy to replace your candle after you send us a pictured of the broken unused candle. Please send picture to tullydecor@gmail.com.

We hand make-to-order many of my candles and melts, so please allow 3-5 days of processing and fulfillment before shipping for most orders.

Due to Covid-19 we cannot except returns at this time. If you have any concerns please reach out to us tullydecor@gmail.com ​ Each candle are hand crafted, hand poured at my home in NJ, Since all of my candles are handmade you may notice slight differences in appearance of each candle's wax, labeling maybe a bit off centered, or small marks. Please note none of these impact the quality of my candle. ​ Please read the safety sticker located at the bottom of the candle. ​​ Please allow your initial burn up to 2-3 hours to build a melt pool and to prevent tunneling. ​ Trim your wick 1/4 inch before every burn for even burning and to avoid smoke. ​ Never burn your candle for more than 4 hours at a time. ​ Keep away from children and pets. ​ Do not leave a lit candle unattended.